Accessibility Statement for HANSEN’S PLUMBING & MAINTENANCE
HANSEN’S PLUMBING & MAINTENANCE is committed to ensuring digital accessibility for people with disabilities. We are continually improving the user experience for everyone and applying the relevant accessibility standards, including the Web Content Accessibility Guidelines (WCAG) 2.1 at Level AA.
Measures to Support Accessibility
HANSEN’S PLUMBING & MAINTENANCE takes the following measures to ensure accessibility of our website :
-
Accessibility is part of our internal policies and is integrated into our web development and content creation processes.
-
Clear structure and headings are used throughout the site to aid navigation with screen readers.
-
Alternative text is provided for all non-decorative images, including photos of plumbing services, fixtures, and team members.
-
Sufficient color contrast is maintained between text and background colors for readability.
-
Keyboard navigation is fully supported—no functionality requires a mouse.
-
Resizable text: Content remains usable when text is enlarged up to 200% via browser settings.
-
Descriptive link text avoids vague phrases like “click here.”
-
Form labels and error messages are clearly associated with input fields to assist screen reader and keyboard users.
-
Video content (if any) includes closed captions and transcripts.
-
Mobile responsiveness: The site is fully usable on smartphones and tablets with assistive technologies such as VoiceOver (iOS) and TalkBack (Android).
Conformance Status
We aim to conform to WCAG 2.1 Level AA. Our website is regularly tested using a combination of automated tools (e.g., WAVE, Axe) and manual testing with screen readers (NVDA, VoiceOver, TalkBack) and real users with disabilities.
Known Limitations and Ongoing Efforts
Despite our best efforts, some areas may not yet be fully accessible:
-
Older PDF documents (e.g., service contracts or brochures) may not be fully accessible. We are working to replace or remediate these.
-
Third-party tools (e.g., online scheduling widgets or live chat) may have limited accessibility. We evaluate vendors for accessibility compliance.
We are committed to resolving these issues and welcome your feedback.
Feedback and Contact
We welcome your feedback on the accessibility of www.hansen247plumbing.com. If you encounter accessibility barriers, please let us know:
-
Phone: +27 62 114 6443 (Whatsapp users welcome)
We aim to respond to accessibility feedback within 30 business days.
Third-Party Content
Links to external websites (e.g., manufacturer product pages) are not controlled by us. We encourage third parties to adopt accessible practices, but cannot guarantee their compliance.
Approval and Updates
Last updated: November 06, 2025
