Privacy Policy

 

Effective Date: November 5, 2025

HANSEN’S PLUMBING & MAINTENANCE (Pty) Ltd ("we," "us," or "our") operates the website [www.hansen247plumbing.com] (the "Site"). We are a plumbing services company based in South Africa. This Privacy Policy explains how we collect, use, store, and protect your personal information when you interact with our Site, in full compliance with the Protection of Personal Information Act, 2013 (POPIA).

By using the Site or engaging with our services, you consent to the practices described in this policy.

1. Information We Collect

We collect only the minimum personal information necessary to provide plumbing quotes and manage jobs:

• Phone number (required for WhatsApp communication and/or calls)

• Email address (optional, used to send formal quotes or job updates)

• Name (optional, if provided during chat)

We do not collect payment details, ID numbers, addresses (unless required for job scheduling), or any sensitive personal information.

2. How We Collect Your Information

Your information is collected only when you voluntarily provide it through:

• WhatsApp Button: Clicking the WhatsApp icon opens a chat where you may share your number and details.

• Live Chat Widget: Powered by Wix, this allows real-time communication. You may enter your name, phone number, and email to receive a quote or discuss a job.

No automatic collection occurs unless you initiate contact.

3. How We Use Your Information

We use your personal information solely for legitimate business purposes:

• To provide plumbing quotes

• To communicate job details (scope, timing, cost)

• To update you on job progress (only if you request updates)

• To coordinate scheduling and on-site visits

After a job is completed:

• Your phone number is retained only for record-keeping (e.g., warranty or follow-up service).

• It is never used for marketing, sold, or shared.

4. Sharing Your Information

We do not share your personal information with any third parties.

• No marketing companies

• No data brokers

• No affiliates

All communication and data handling is internal only.

5. Data Storage & Security

Your data is stored securely in the Wix platform database (hosted with industry-standard encryption and security).

• Retention Period: Data is automatically deleted after 3 months of inactivity (no communication or job booked).

• Job Records: If a job is completed, basic contact details (name, number) are kept for warranty and legal purposes (up to 5 years as required by South African law), then securely deleted.

We follow Wix’s security protocols (SSL encryption, access controls, regular backups). While no system is 100% secure, we take all reasonable steps to protect your data.

6. Cookies & Tracking

The Site uses only standard Wix cookies for:

• Site functionality (e.g., live chat, form submissions)

• Basic analytics (e.g., number of visitors, popular pages)

These are essential cookies and do not track personal behavior. No third-party advertising or behavioral tracking is used.

You can manage cookies in your browser settings. Learn more: Wix Cookie Policy

7. Your Rights Under POPIA

You have full control over your personal information. You may:

RightHow to Exercise It

Access your dataEmail us to request a copy

Correct inaccurate dataReply to any message or email us

Delete your dataRequest removal at any time

Object to processingTell us during chat or via email

Withdraw consentStop communicating — data deletes in 3 months

Contact our Information Officer: Email: Peterhansen11771234@gmail.com Phone: +27 62 114 6443.

We respond within 30 days. You may also lodge a complaint with the Information Regulator.

8. Data Breach Procedure

In the unlikely event of a data breach:

1. We will notify affected users within 72 hours (if high risk)

2. We will inform the Information Regulator as required by POPIA

3. We will take immediate steps to contain, investigate, and remediate

9. Children’s Privacy

Our services are not directed at children under 18. We do not knowingly collect data from minors. If discovered, it will be deleted immediately.

10. International Data Transfers

Wix may store data on servers outside South Africa (e.g., USA, EU). However:

• Wix uses POPIA-compliant safeguards (including Standard Contractual Clauses)

• Your data remains protected under the same legal standards

11. Changes to This Policy

We may update this policy. Changes will be posted here with a new effective date. Material changes will be communicated via WhatsApp or Site notice.

12. Contact Us

Information Officer: Tatiana Phone: +27 62 114 6443 Address: 59 pinelands street, coronationville, Johannesburg